At Padelist.shop, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• Return Period: You have 10 days from the date of delivery to return any items purchased from Padelist.shop.

• Condition of Items: To be eligible for a return, items must be:

  • Unused and in the same condition as you received it.

  • In the original packaging with all accessories and parts included.

  • Not a personalized, perishable, or non-returnable item as specified in the product description.

2. Refund Process

• Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method.

• Refund Timeframe: Refunds will be processed within 3-5 business days after receiving the returned item.

• Partial Refunds: In some cases, partial refunds may be granted (if applicable). For example, if an item is returned used or not in original condition, we may deduct an amount for depreciation or missing parts.

3. Non-Refundable Items

• Personalized Products: Any custom-made or personalized items cannot be returned or refunded.

4. Return Shipping Costs

• Return Shipping: You will be responsible for the shipping costs associated with returning the items, unless the item is defective or the return is a result of our error (such as incorrect or damaged goods).

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at [your email] and provide details about the item and the issue.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or credit card statement. If the refund hasn’t appeared, please contact your payment provider directly. If after checking with them you still haven’t received your refund, please contact us at [your email].

7. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We will work with you to resolve the issue, either by offering a replacement or processing a full refund. Be sure to keep the item and packaging, as we may require photos or other information.

8. Changes to the Refund Policy

We may update this Refund Policy from time to time. When changes are made, the updated policy will be posted on our website with a revised date. Please review this page periodically for any updates.